Privacy policy

WebHill (“WebHill,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting https://webhill.ca/, contacting our team, requesting a consultation, or using our services.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you.

By accessing or using our website, submitting a form, communicating with us, or engaging our services, you acknowledge the practices described in this Privacy Policy.

1. About WebHill

WebHill is a Canadian web design, search engine optimization, digital marketing, eCommerce, branding, advertising, and website management agency.

Our contact information is:

WebHill
487 Adelaide Street West, Suite 202
Toronto, Ontario M5V 1T4
Canada
By appointment only

Website: https://webhill.ca/
Telephone: 416-900-9670

For privacy-related inquiries, you may contact us through the contact form available on our website or by using the contact information above.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• The WebHill website;

• Contact, consultation, quote, and audit request forms;

• Telephone calls, emails, text messages, and online meetings;

• Newsletter or marketing subscriptions;

• Client onboarding and service delivery;

• Website analytics, cookies, pixels, and similar technologies;

• Advertising and remarketing campaigns;

• Social media pages and interactions where WebHill controls the information; and

• Other business communications with prospective clients, existing clients, vendors, and partners.

This Privacy Policy does not govern third-party websites, platforms, applications, or services that WebHill does not control.

3. What Is Personal Information?

Personal information is information about an identifiable individual. Depending on the circumstances, this may include your name, email address, telephone number, business information, billing information, online identifiers, IP address, or communications with WebHill.

Information that has been anonymized or aggregated so that it cannot reasonably identify you may not be considered personal information.

4. Information We Collect

The information we collect depends on how you interact with WebHill.

Information You Provide Directly

You may provide information when you:

• Complete a contact, consultation, quote, or website audit form;

• Schedule a meeting or discovery call;

• Contact us by telephone, email, text message, or social media;

• Subscribe to marketing communications;

• Request web design, SEO, Google Ads, hosting, maintenance, or other services;

• Enter into a service agreement with WebHill;

• Make a payment or provide billing details;

• Submit content, files, website credentials, business information, or campaign materials;

• Respond to a survey, testimonial request, or feedback form; or

• Apply for a job, contract, or partnership opportunity.

This information may include:

• Your first and last name;

• Business or organization name;

• Job title;

• Email address;

• Telephone number;

• Website address;

• Business location or service area;

• Project requirements;

• Marketing goals and budget information;

• Communications and meeting notes;

• Billing and transaction information;

• Files, images, documents, and content you provide;

• Website, hosting, advertising, analytics, or social media access information; and

• Any other information you voluntarily provide.

Please do not submit sensitive personal information that is not necessary for your request or project.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address;

• Browser type and version;

• Device type and operating system;

• Approximate geographic location;

• Referral source;

• Pages visited;

• Links clicked;

• Time spent on the website;

• Date and time of access;

• Website interactions;

• Advertising identifiers;

• Cookie identifiers; and

• Diagnostic, security, and performance information.

We may collect this information through cookies, analytics tools, advertising pixels, server logs, and similar technologies.

Information From Third Parties

We may receive information from third-party sources such as:

• Advertising and lead-generation platforms;

• Social media platforms;

• Analytics providers;

• Business directories;

• Scheduling platforms;

• Payment processors;

• Referral partners;

• Publicly available business websites or directories; and

• Clients who authorize us to access their websites, analytics accounts, advertising accounts, or marketing platforms.

Information received from third parties is handled in accordance with this Privacy Policy and any applicable contractual or legal requirements.

5. How We Use Personal Information

WebHill may use personal information to:

• Respond to questions, inquiries, and consultation requests;

• Prepare proposals, estimates, audits, and recommendations;

• Schedule meetings and communicate about potential projects;

• Provide web design, SEO, digital marketing, advertising, hosting, maintenance, and related services;

• Create and manage client accounts;

• Process invoices and payments;

• Manage contracts and business relationships;

• Provide technical support and customer service;

• Conduct keyword, competitor, website, and market research;

• Configure websites, analytics, advertising, and marketing systems;

• Monitor campaign performance and prepare reports;

• Improve our website, services, and customer experience;

• Understand how visitors use our website;

• Measure the effectiveness of marketing campaigns;

• Display relevant advertisements and conduct remarketing where permitted;

• Send service-related notices;

• Send newsletters, offers, updates, or promotional communications with appropriate consent;

• Detect and prevent fraud, spam, security incidents, and unauthorized activity;

• Maintain business, accounting, and legal records;

• Enforce our agreements and protect our legal rights;

• Comply with legal, regulatory, tax, and professional obligations; and

• Carry out other purposes that we identify when collecting the information or that you otherwise authorize.

We will not use personal information for a materially different purpose without obtaining additional consent where required.

6. Consent

WebHill obtains consent for the collection, use, and disclosure of personal information when required by applicable law.

Consent may be express or implied depending on:

• The sensitivity of the information;

• The purpose for which it is collected;

• Your reasonable expectations;

• The method through which the information is provided; and

• Applicable legal requirements.

For example, when you submit a contact form, request a consultation, call our office, or ask us to prepare a proposal, you consent to our use of the information necessary to respond to your request.

You may withdraw your consent, subject to legal, contractual, and reasonable notice requirements. Withdrawing consent may affect our ability to provide certain services.

7. Contact Forms and Consultation Requests

When you submit a form through our website, we may collect your name, contact information, website address, project details, and other information entered into the form.

We use this information to:

• Respond to your request;

• Evaluate your website or marketing needs;

• Prepare an audit, recommendation, estimate, or proposal;

• Schedule a consultation;

• Follow up regarding your inquiry; and

• Maintain records of our communications.

Submitting a form does not automatically create a client relationship or obligate either party to enter into an agreement.

8. Email, Text, and Marketing Communications

We may send you communications relating to:

• Your inquiry or consultation;

• A proposal or service request;

• An active project;

• Billing or account administration;

• Website maintenance or security;

• Service updates; and

• Marketing information where permitted.

Where required, promotional emails and commercial electronic messages will be sent with appropriate consent and will include an unsubscribe option.

You may unsubscribe from promotional communications by using the unsubscribe link in the message or contacting WebHill. Even after unsubscribing from marketing messages, you may still receive necessary transactional or service-related communications.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies.

Cookies are small files placed on your browser or device. They may help the website function properly, remember preferences, understand website usage, measure advertising performance, and provide more relevant content.

Types of Cookies We May Use

Essential cookies:
These cookies support basic website functions, security, form submissions, and navigation.

Preference cookies:
These cookies remember settings or choices to provide a more personalized experience.

Analytics cookies:
These cookies help us understand how visitors find and use our website, including the pages viewed and actions taken.

Advertising cookies:
These cookies may be used to measure campaigns, limit repeated advertisements, create audiences, and show advertisements that may be more relevant to users.

Third-party cookies:
Some cookies may be placed by service providers whose tools, videos, forms, analytics, maps, advertisements, or social features appear on our website.

Managing Cookies

You may manage or disable cookies through your browser settings or through any cookie-management tool made available on our website.

Disabling certain cookies may affect website functionality, form submissions, embedded content, or your browsing experience.

Your browser or device may also provide controls for limiting advertising identifiers or cross-site tracking.

10. Analytics

We may use website analytics platforms, such as Google Analytics or similar services, to understand website traffic and visitor behaviour.

Analytics providers may collect information such as:

• IP address;

• Browser and device information;

• Approximate location;

• Referral source;

• Pages visited;

• Session duration;

• Website events; and

• Cookie or device identifiers.

We use this information to evaluate website performance, identify technical issues, improve navigation, understand visitor interests, and measure marketing effectiveness.

Where available and appropriate, we may configure analytics tools to limit data collection or use privacy-enhancing settings.

11. Advertising, Conversion Tracking, and Remarketing

WebHill may use advertising services provided by platforms such as Google, Meta, LinkedIn, Microsoft, or similar providers.

These services may use cookies, pixels, conversion tags, or device identifiers to:

• Measure whether advertising campaigns generate inquiries or conversions;

• Understand how users interact with advertisements and landing pages;

• Build advertising audiences;

• Prevent excessive repetition of advertisements;

• Display relevant advertisements on third-party websites or platforms; and

• Improve campaign performance.

Advertising platforms may process information according to their own privacy policies and account settings.

You can manage advertising preferences through your browser, device, cookie settings, and the privacy controls provided by the applicable advertising platform.

12. Call Tracking and Recorded Communications

WebHill may use telephone analytics or call-tracking technology to measure the source and performance of inquiries.

If a call or online meeting is recorded, we will provide notice or obtain consent where required. Recordings may be used for documentation, training, quality assurance, or project management.

You may ask whether a communication is being recorded and may request an alternative communication method where reasonably available.

13. Client Accounts, Credentials, and Project Information

To provide digital services, clients may authorize WebHill to access systems such as:

• Website administration panels;

• Hosting accounts;

• Domain accounts;

• Google Business Profiles;

• Google Analytics;

• Google Search Console;

• Google Ads;

• Social media accounts;

• Email marketing platforms;

• eCommerce systems; and

• Other marketing or technology platforms.

WebHill uses authorized access only for agreed-upon business purposes.

Clients are responsible for ensuring that they have the authority to provide WebHill with access to relevant systems, data, content, and accounts.

Where practical, clients should use secure account-sharing tools, role-based access, or temporary credentials rather than sending passwords through unsecured communications.

14. Payment Information

Payments may be processed through third-party payment processors or financial institutions.

WebHill may receive limited transaction information, such as:

• Customer name;

• Billing address;

• Invoice number;

• Payment amount;

• Payment status; and

• Transaction date.

Complete credit card or banking details may be collected and processed directly by the payment provider rather than stored by WebHill.

Payment providers maintain their own privacy policies and security practices.

15. How We Share Personal Information

WebHill does not sell or rent personal information.

We may share personal information with third parties in the following circumstances.

Service Providers

We may use service providers to support:

• Website hosting;

• Cloud storage;

• Email and communications;

• Scheduling;

• Customer relationship management;

• Analytics;

• Advertising;

• Call tracking;

• Payment processing;

• Accounting;

• Cybersecurity;

• Website development;

• Project management; and

• Technical support.

Service providers are given access only to the information reasonably necessary to perform their services.

Contractors and Team Members

Information may be shared with authorized employees, contractors, designers, developers, writers, advertising specialists, SEO professionals, or consultants who require access to complete a project or provide services.

Business Transactions

Information may be transferred as part of a proposed or completed merger, acquisition, financing, reorganization, sale of assets, or other business transaction, subject to appropriate confidentiality and privacy safeguards.

Legal and Safety Requirements

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, court order, subpoena, or lawful request;

• Protect the rights, safety, property, or security of WebHill, our clients, users, or others;

• Investigate fraud, misuse, security incidents, or unlawful activity;

• Enforce a contract or legal right; or

• Establish, exercise, or defend a legal claim.

With Your Consent

We may disclose information for another purpose when you direct us to do so or provide consent.

16. International Processing and Storage

Some service providers used by WebHill may process or store information outside Ontario or Canada, including in the United States or other jurisdictions.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to courts, law-enforcement authorities, or government agencies in that jurisdiction.

WebHill takes reasonable steps to select reputable providers and use contractual, organizational, or technical safeguards appropriate to the circumstances.

17. Data Retention

WebHill retains personal information only for as long as reasonably necessary to:

• Fulfil the purposes for which it was collected;

• Complete client projects;

• Maintain business and financial records;

• Meet tax, accounting, contractual, or legal obligations;

• Resolve disputes;

• Enforce agreements;

• Maintain security records; and

• Support legitimate business requirements.

Retention periods vary based on the type of information, the nature of the relationship, and applicable legal requirements.

When information is no longer required, we may securely delete, destroy, or anonymize it.

18. Information Security

WebHill uses reasonable administrative, technical, and physical safeguards designed to protect personal information against:

• Loss or theft;

• Unauthorized access;

• Unauthorized disclosure;

• Improper use;

• Copying;

• Modification; and

• Destruction.

Safeguards may include:

• Password protection;

• Access restrictions;

• Multi-factor authentication where available;

• Secure hosting;

• Encrypted connections;

• Security monitoring;

• Software updates;

• Malware protection;

• Confidentiality obligations; and

• Secure deletion practices.

No website, network, storage system, or electronic transmission is completely secure. Therefore, WebHill cannot guarantee absolute security.

If you believe that information associated with WebHill has been compromised, please contact us promptly.

19. Privacy Breaches

If WebHill becomes aware of a privacy or security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and remediate it.

Where required by applicable law, we will notify affected individuals and report the breach to the appropriate regulatory authority.

20. Accuracy of Personal Information

We take reasonable steps to maintain accurate and up-to-date personal information.

You are responsible for informing us if your contact, billing, account, or business information changes.

You may request that we correct inaccurate or incomplete personal information, subject to applicable legal and recordkeeping requirements.

21. Your Privacy Rights

Subject to applicable law, you may request:

• Information about whether we hold personal information about you;

• Access to personal information under our control;

• Correction of inaccurate or incomplete information;

• Information about how your personal information has been used or disclosed;

• Withdrawal of consent;

• Removal from promotional mailing lists; or

• Deletion of certain personal information where retention is no longer necessary or legally required.

We may need to verify your identity before responding to a request.

In some circumstances, access or deletion may be limited by legal privilege, confidentiality obligations, security concerns, contractual requirements, or applicable law.

We will explain the reason if we cannot fulfil all or part of a request.

22. Third-Party Websites and Embedded Content

Our website may contain links to or embedded content from third-party websites and services, including:

• Social media platforms;

• Video-hosting platforms;

• Mapping services;

• Scheduling tools;

• Review platforms;

• Payment providers;

• Analytics services; and

• Advertising platforms.

Third parties may collect information when you interact with their content or visit their websites.

WebHill does not control and is not responsible for the privacy, security, content, or practices of third-party services. We encourage you to review their privacy policies before providing personal information.

23. Social Media

When you interact with WebHill through social media, the platform may collect and process information according to its own terms and privacy policy.

Information you post publicly, such as comments, reviews, or messages on public pages, may be visible to others.

Please avoid posting confidential, sensitive, or account-access information through public social media channels.

24. Testimonials, Reviews, and Portfolio Content

WebHill may publish client testimonials, reviews, logos, website screenshots, project descriptions, campaign results, or portfolio examples with the client’s authorization or where otherwise lawfully permitted.

We will not intentionally publish confidential project information without appropriate authorization.

You may contact us if you have questions about the use of your testimonial, logo, or project materials.

25. Children’s Privacy

WebHill’s website and professional services are intended primarily for businesses and adults.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If you believe that a child has submitted personal information to WebHill without appropriate consent, please contact us so that we can review and address the situation.

26. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, our website may not automatically respond to every Do Not Track request.

You may still manage cookies and tracking preferences using your browser, device, advertising-platform settings, or any consent-management tool available on our website.

27. Changes to This Privacy Policy

WebHill may update this Privacy Policy periodically to reflect:

• Changes to our services;

• Changes to website technology;

• Changes to third-party platforms;

• Changes to our privacy practices; or

• Legal and regulatory developments.

The updated version will be posted on this page with a revised “Last Updated” date.

Material changes may also be communicated through the website or another appropriate method.

Your continued use of the website after an updated Privacy Policy is posted means that the revised policy will apply to your subsequent interactions with WebHill.

28. Questions, Requests, or Complaints

Questions, access requests, correction requests, consent withdrawals, or privacy complaints may be submitted to WebHill using the contact form on our website or the following contact information:

WebHill – Privacy Inquiry
487 Adelaide Street West, Suite 202
Toronto, Ontario M5V 1T4
Canada

Website: https://webhill.ca/
Telephone: 416-900-9670

Please include enough information for us to understand and respond to your request. Do not include passwords or unnecessary sensitive information.

We will review privacy concerns fairly and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.